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Professional Social Counselling - South Moravian Region

Professional Social Counselling  is a registered service in accordance with § 37 of the Act On Social Services 108/2006 Coll.

Target group

- people living in socially excluded communities
- people who are living a high-risk way of life or are endangered by such a way of life

Client age category:
- older than 18

Dealing with a person interested in the service

The goal of dealing with a person interested in the service is to acquire the necessary information about the interested person, i.e. verifying whether the interested person falls within the target group of the social service provided, as well as providing information about the social service, its possibilities and conditions of provision, doing so in a comprehensible manner, so that the interested person could decide whether he/she will be applying for our services. The place of dealing with a person interested in the service is the contact point at Koliště 31, Brno 602 00. The person interested in the service becomes a user the moment he/she is provided any kind of support by the worker and subsequently enters into a verbal agreement where the worker explains, step by step, the conditions for the provision of services and the mapping of the contract.

Detailed description of service implementation

The contract on the provision of a social service between the user and the provider is concluded on the basis of a verbal agreement.
Each social service user is at the beginning of cooperation with the worker directly instructed about his/her rights and duties and the rights and duties of the social service provider. He/she is instructed in detail especially about the right to file a complaint about the quality of the provided service or the worker´s behaviour and the conditions of opting out of the social service.
The course of the service is planned by the key worker together with the whole family as an equal partner in the form of mutual dialogue = talks about what is important for the user himself/herself, what does he/she want to achieve, what does he/she want to improve in, in what way will the service help him/her achieve these goals.
The worker and the user establish how often and in what way will they work on fulfilling the goals.

Methods of work

Individual approach – the service is based on the individual needs of each user, supports the use of their own will, feelings and ideas and leads to taking over responsibility over one´s own life and developing the autonomy of the users and their social integration.

Supporting users towards their own activity and autonomy – the workers support the user in such a way that he/she will be able to independently and on their own change their unfavourable social situation.

Equal approach – services are provided regardless of gender, race, religion, state or political affiliation, sexual orientation or how does one participate in society´s life.
Confidentiality – maintaining confidentiality in accordance with Act 108/2006 Coll., on Social Services and Act 101/2000 Coll., on the Protection of Personal Data, with the exemption of the obligation to report pursuant to § 367 and § 368 of Act No. 40/2009 Coll., of the Criminal Code.
Voluntariness – the service user may end the collaboration at any time without specifying the reasons

Absence of charges – the service is free of charge for users

Partnership and mutual respect – the users have the right to have and express their opinions and resolutions, they have the right to ask the employees their opinions and resolutions, but are not required to accept them.
Mutual safety – the users do not physically endanger the safety of the workers and other people located on the Centre´s premises, nor do the workers endanger the safety of the users.

Termination of service

The user may terminate cooperation with the social service provider at any time and without stating the reasons.  The provider may terminate cooperation only if the social service user severely violates the rules of cooperation (a so-called penalty exclusion of the user, e.g. in cases when the user physically assaults the worker). Cooperation between the contracting parties is terminated in cases when the social service user breaks contact or the individual plan contract has been fulfilled (and the user does not request further services).

Payment for services

The service is provided free of charge.

Additional information

Interested parties are informed about the provided social service via information flyers and the organization´s website. After the social service has been established, the existing service users refer about it to their social environment (in a positive or negative manner – depending on their personal experience with the service provided).

Premises, material and technical equipment

The social service is provided at the office at the aforementioned address as well as in the user´s natural environment, i.e. at his home or at authorities and other institutions where the direct care worker may accompany the social service user as part of fulfilling the user´s contract. The spaces are functionally equipped with furniture and equipment as per the service users´ needs. Users can utilize the PC and printer for matter related to their contract fulfilment (e.g. for writing their CV, searching for vacancies, etc.).