Complaints
Do you have a comment, suggestion, or complaint? Instructions on how to write to us can be found here.
- Have you experienced harassment or discrimination from Romodrom o.p.s. employees?
- Have you encountered inappropriate behavior from any of our organization's employees?
- Do you want to tell us something?
Your opinion matters to us!
Write to us at complaints@romodrom.cz
We can further communicate with you via email. We will also send information to the address from which the feedback was received on how we handled it.
We also have an anonymous mailbox feedback@romodrom.cz.
If you use this channel, your identity will remain hidden from us, and we will not be able to contact you, so please provide as many details and information about your complaint as possible so that we can investigate it quickly and effectively.
You can also reach us via a voice line.
If you prefer voice communication, we have a voice line where you can record your complaints or feedback.
Call the number +420 771 290 222 and follow the instructions.
We will also ensure confidentiality and respect your privacy here.
Who has access to handling complaints
- Representative of the quality management department,
- Operational director of the organization.
These individuals will process the complaint. The complaint is primarily handled by the quality management department, which may suggest improvements to the process, work, or impose sanctions on the employee, or evaluate the complaint as unjustified. Only trained individuals handle complaints, ensuring anonymity and confidential investigation of the complaint. You will always receive a report on the acceptance of the submission within 3 working days at the latest.
Duration of handling the submission
- In the case of a complaint about the quality of services provided: 30 days. Within this period, you will receive a response via email, SMS, or we will post it on the notice board in the office (in the case of anonymous submission) to inform you of the progress made with the submission.
- In the case of a report concerning sexually threatening behavior: the first contact with you should take place within 24 hours, with the main priority being to ensure the safety and health of the reporter and/or victim. Subsequently, an investigation process will be initiated within 72 hours.
- In the case of a report meeting the criteria of whistleblowing: 30 days, which may be extended by a maximum of 60 days depending on the severity.