Social activation services for families with children - Hradec Králové Region
The project was funded by the ESF and the state budget of the Czech Republic through the Operational Program Human Resources and Employment.
Program registration number: CZ.1.04/3.2.00/55.00007
The Family Center was established as a result of long-term negotiations within local partnerships and working groups of the City of Broumov. The mission of the Family Center was to help and support families with children from socially excluded areas in Broumov facing unfavorable social situations. Our aim was to strengthen their abilities and motivation to manage their lives independently and take responsibility for themselves, their situation, according to their possibilities and capabilities.
Social activation service for families with children - Hradec Králové Region was a registered service under § 65 of the Social Services Act 108/2006 Coll.
Target group:
- people in crisis,
- people living in socially excluded communities,
- people leading a risky way of life or are at risk in this way of life,
- families with a child/children,
- ethnic minorities.
Age category of clients:
- over 15 years old
Interaction with the service applicant:
The aim of the interaction with the service applicant was to obtain necessary information about the applicant, in terms of verifying whether the applicant falls within the target group of the provided social service, and also providing information about the social service, its possibilities, and conditions of provision in an understandable form, so that the applicant could decide whether to apply for our services.
The place of interaction with the service applicant was the contact point at Lidická 174, Broumov - Velká Ves until 31.5. 2015, from 1.6. 2015 to 15.7.2015 provided at Lidická 35, Broumov, 550 01, and in the natural environment of the applicant (e.g. at the place of residence, in the applicant's household, on the street, or at the office).
The applicant became a user of the service as soon as any support was provided by the worker, and subsequently an oral agreement was concluded with the worker, where the worker gradually communicated the conditions for providing services and the service contract was mapped out.
Detailed description of service implementation:
The contract for the provision of social services between the user and the provider was concluded based on an oral agreement.
At the beginning of the cooperation with a direct care worker, each user of social services was trained in their rights and obligations, as well as the rights and obligations of the provider of social services. They were particularly trained in the right to file a complaint about the quality of the provided service or the behavior of the worker and in the termination conditions of the social service.
The service process was planned by the key worker together with the whole family as an equal partner through mutual dialogue = discussing what is important for the user, what they want to achieve, where they want to improve, and how the service can help them achieve these goals in the most suitable way.
The key worker agreed with the user on how often and in what way they would work to achieve the goal.
Work methods:
- Individual approach - the service was based on the individual needs of each user, supported the implementation of their own will, goals, and ideas, and led to taking responsibility for their own life and developing the independence of users and their social inclusion,
- Supporting users in their own activity and independence - workers supported users to be able to independently and with their own efforts change their unfavorable social situation,
- Equal approach - services were provided without distinction of gender, race, religion, national or political affiliation, sexual orientation, or how they contribute to society,
- Confidentiality and confidentiality of information - maintaining the confidentiality of information provided in accordance with Act No. 108/2006 Coll., on social services, and Act No. 101/2000 Coll., on the protection of personal data, except for reporting obligations under § 367 and § 368 of Act No. 40/2009 Coll., the Criminal Code,
- Voluntariness - the service user could terminate cooperation at any time without giving reasons,
- Free of charge - the service was free of charge for the user,
- Partnership and mutual respect - the user had the right to have and express their attitudes and intentions, had the right to ask about the attitudes and intentions of employees, but was not forced to accept them,
- Mutual safety - users do not endanger the physical safety of workers and other persons present in the Center, nor do workers endanger the safety of users.
Termination of service:
Termination of cooperation by the user - the user could terminate cooperation with the social service provider at any time without stating a reason.
Termination of cooperation by the provider could only occur based on a serious violation of the cooperation rules by the user of the social service (so-called sanction exclusion of the user, for example, in case the user physically attacks an employee).
The cooperation between the contracting parties ended when the user of the social service interrupted contact or when the contracted task in the individual plan was fulfilled (and the user did not request further services).
Payment for the service:
- The service was provided free of charge.
Additional information:
Interested parties were informed about the provided social service through informational leaflets (distributed by organization employees) and further through the organization's website. After the introduction of the social service, current service users also shared references about the service with their social environment (positive and negative - based on their personal experience with the provided service).
Employees in direct care continuously dealt with outreach activities - searching for and approaching potential users of the social service.
More information about the Family Center can be found on the website: www.cprbroumov.cz
