Field Programmes – Central Bohemian Region
About the service
Type of service: Field Programmes – Central Bohemian Region
The goal of the provided social service was to eliminate or mitigate the impact of social exclusion on the lives of the social service users (people who are socially excluded or at risk of social exclusion). The social service provided these people with the necessary assistance and support in dealing with their problems in a field form.
Areas of provision
- Nymburk and its surroundings: Nymburk, Dymokury, Městec Králové, Sadská, Poděbrady and others
Who is the service intended for?
- people older than 18
- people living in socially excluded communities
- people living a high-risk way of life or endangered by such a way of life
- criminal offenders
- ethnic minorities
What the service offered
It is a registered social service in accordance with § 69 of Act No. 108/2006 Coll. On Social Services, which is provided in the Central Bohemian Region. Operating in the service users´ natural environment, the workers offered - in the form of field social work – basic support and active assistance in the following areas:
- basic counselling: providing the necessary information leading to solving the service user´s unfavourable social situation – serves as an orientation in the issue reducing his quality of life, as well as orientation in the possible assistance in solving his issue
- accompanying to institutions: based on the service user´s wish, the worker accompanies him/her at actions at institutions and supports him/her in the dealings themselves
- assistance in dealing with daily matters: assistance with writing various requests (material need benefits, state social support, social apartment, and others), assistance in handling documents, understanding official correspondence, filling in forms, assistance with writing appeals, etc.
- providing contact information for follow-up care institutions: the service user was informed about follow-up care institutions, i.e. the authorities and organizations providing professional social assistance, in order to successfully solve the service user´s problem – based on the service user´s request, the workers were able to help him/her arrange a meeting with the respective institution, or accompany the service user to the said institution
- working with the service user in his/her natural environment: working with the service user in an environment where he/she normally functions
- social work: individual work with the service user aimed at educating the user – in the matter at hand, strengthening competences, autonomy, and independence on social services as a whole
The activities we provide aim at improving the users´ orientation in the social environment, reducing their concerns when dealing with authorities and institutions, familiarizing them with and helping them understand their rights, claims, as well as duties. We help users exercise their rights, legitimate interests, and handling personal matters (e.g. communicating with authorities, filling in forms, dealing with institutions, applying for social benefits, assistance with finding housing and employment). We provide activities supporting social inclusion. With regard to finances we assist with setting a balanced household budget, preventing and increasing over-indebtedness.
With regard to employment we offer consultation on job opportunities and offers relevant to the users´ abilities.
Field work office hours:
Principles of provision:
- the service is provided to the users free of charge
- respecting the interested person or user as a unique being with unique abilities and skills
- respecting the user´s right to privacy
- discretion, the possibility to utilize services anonymously.
- abide by the principles of personal information protection with regard to users who utilize the service with their identity disclosed
- the user´s right to decide whether to utilize the service anonymously or with their identity disclosed
- a partner approach towards the user on the one hand, strengthening his/her autonomy on the other hand
- activating the user to undergo discomfort and solve the issues which decrease the user´s quality of life – especially providing professional services in such a manner that increases the user´s chance to solve his problem, but not solve the user´s problems for him/her
- the worker does not side with anyone when dealing with the users, and treats all users equally
- all workers fulfil qualification requirements in accordance with Act No. 108/2006 Coll., On Social Services and continuously educate themselves.
Eliška Heřmanská – Head of Social Service
Phone: +420 725 903 078
Where to find us:
- Service Information Flyer
- Service Rules
- Complaints and Their Handling
- Complaints, Inputs, and Remarks Form
The Field Programmes – Central Bohemian Region social service is being provided since 13. 8. 2012.